Terms & Conditions
The Alter8 brand is defined by its holistic philosophy. Dedicated to providing solutions to best benefit all parties involved and affected by what we do and offer. Our intention is to reach mutual understanding at every instance of communication, and a sense of working together on what we all want. Driven by the goodness in all of us.
Payment and Charges
We accept credit card and PayPal payments for online purchases. Accepted credit cards include; American Express, Visa & Mastercard. All prices on site are displayed in CAD Dollars.
Discount codes are available for a limited time. Codes cannot be used alongside any other discounts or added retroactively to an order. Alter8 reserves the right to withdraw or extend promotions at any time.
If you receive an item that is faulty or damaged, please contact us within 5 days of receipt and we’ll issue a replacement or refund. Please provide us a photo of the damage/defect and order number.
14 Day Satisfaction Period for Exchanges
You may exchange products within 14 days of receiving them in exchange for other products or store credit. All products must be in original packaging, unused and unopened to qualify. Alter8 is not liable for any return packages that may be lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Please allow 2-3 business days for us to process your exchange once it is received.
- Books and Oracle decks are non-exchangeable
- Food items with opened packaging are non-exchangeable
- Body jewelry, yoni eggs, and hygiene products are non-exchangeable
Personal information you may provide to us through a purchase or newsletter subscription, includes your name, mailing address, e-mail address, telephone or mobile number, payment card numbers and purchase/return/exchange information. Personal Information will not be used without your consent for purposes other than those for which it was collected. When we collect payment information directly from you, like credit card numbers and expiration dates, we transmit this data directly from you to the credit card processing company, and it is not stored by Alter8.
Our website uses “cookie”, “web beacon” and other similar technologies. A cookie is a small file that is placed on the hard drive of your computer so that your computer can “remember” information when you visit a website. A web beacon allows us to capture certain additional types of information about a visitor's actions on a website, such as the time, date, duration and number of page views.
You can reject or disable cookies by managing your browser settings. If you turn off cookies, you may not be able to use some features of the website, such as the wishlist.
Third Party Links
Our website may contain links to other websites which are not under the control of Alter8. We are not responsible for the privacy practices or content of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each website.
Our website content and services are for informational purposes only. None of the statements on this website have been evaluated by the U.S. Food & Drug Administration. None of the products sold on this website are intended to diagnose, treat, cure, or prevent any disease. No information on this website should be misconstrued as a legitimate substitution for a consultation with a physician, nor should it be interpreted as individual medical advice.
Should you have any inquiries regarding the terms of services, please direct them to email@example.com.